My photos aren't backing up

If your device's photos and videos aren't being saved to your Google Account, check your backup status. Contact us *866*324-3042 for Gmail customer service

Note: Photos and videos that aren't backed up will have this cloud icon .

Check your backup status

1. Open the Google Photos app on your mobile device .
2. At the bottom, tap Assistant .
3. Read the first card. If it says:
   • "Waiting for connection" or "Waiting for Wi-Fi": You need to either change your settings or connect to a Wi-Fi or mobile network. Tap the card to change your settings.
   • "Back up & sync is off": Tap "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
   • "A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements:
     • Photos can't exceed 75MB or 100 megapixels
     • Videos can't exceed 10GB
   • "Backing up photos" or "Backup complete": This means your photos and videos should be saved.

If you're still having trouble, try these steps:

Computer AndroidiPhone & iPad

Check your back up settings

1. Open the Google Photos app on your mobile device .
2. At the top left, tap Menu  > Settings.
3. Tap Back up & sync. If it's on, you should see these options:
   • Account: Make sure that the account listed is the same one you're viewing in the Google Photos app. To see which account you're viewing in the Google Photos app, open the Google Photos main menu and find your email address at the top.
   • Upload size: Tap this to change the storage size of your photos & videos.
   • "Back up photos" or "Photos back up using cellular data": Choose whether you want to back up your photos using your mobile network (rather than just WI-Fi). Charges from your service provider may apply.
   • "Back up videos" or "Videos back up using cellular data": Choose whether you want to back up your videos using your mobile network (rather than just WI-Fi). Charges from your service provider may apply.
   
   Note :-Google's content and images are used only for information Purpose,in no way we sponsor their service
   
   

   Choose a storage size