Can't sign in to your Google Account

If you can't sign in to your Google Account in Gmail, Google Drive, Google Play, or elsewhere, select the issue that most closely applies to you. Follow the instructions for help getting back in to your account. Call (866) 324-3042  for Forgot Gmail password

Select the issue:You forgot your username or the email address you use to sign in.

To reset your password:

1. Go to the Account support page.
2. Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
3. Reset your password. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.

Related page:

• Get help resetting your password

Note: If there's something different about how you're signing in, you might be asked to take more steps to confirm it's your account.

If you added a recovery email address or phone number to your account, follow these steps to find your Google Account username.

1. Go to the "Having trouble signing in?" page.
2. Follow the instructions. You'll need to know:
   • The full name on your account
   • The recovery email address or recovery phone number for the account
3. Follow the steps to confirm it's your account.
   • If you entered a recovery email address, check its inbox for an email from Google. Enter the code from the email.
   • If you entered a recovery phone number, enter the code sent to that phone.

You'll see a list of usernames that match.

If you don't see your username

• Try other recovery email addresses or phone numbers you might have used.
• There might have been a typo in your username when you created your account. Check if the username you want is still available.
• You might not have a Google Account. Create an account.

You can also get more help with these products:

• AdWords: Get help fixing sign-in issues
• YouTube: Get help signing in
• Google Voice: Find your username

Why can't you sign in?You get an error message.The page is refreshing.You're asked for a verification code.You can't sign in to a device or app.

 

Did you set up 2-Step Verification?YesNo

 

Select the issue:You can't sign in to your device or an application, like Outlook.App passwords aren't working.You aren't getting codes by text or phone call.Codes from texts or phone calls aren't working.Codes from Google Authenticator aren't working.Your phone is lost or you can't use it.You're having a different issue.

 

Select the issue:You can't sign in to your device or an application, like Outlook.App passwords aren't working.You aren't getting codes by text or phone call.Codes from texts or phone calls aren't working.Codes from Google Authenticator aren't working.Your phone is lost or you can't use it.You're having a different issue.

 

Why can't you sign in?You can't use multiple accounts at the same time.You get an error message that your username and password don't match.You're automatically signed in to an account you don't want to use.The page keeps redirecting.You don't know your username.

 

Which account do you want to sign in to?Your account through your work, school, or other groupYour conflicting Google Account

 

Are you trying to sign in at www.gmail.com or mail.google.com?YesNo